Frequently Asked Questions
What is your typical client (size, annual budget, owner-occupied)?
8 – 100 units, $50,000 -$300,000 annual operating budget, either mixed use or residential, either owner occupied with rental cap or multiple rentals/apartments. Generally our clients are located in Central Seattle,Capitol Hill, University District, Queen Anne, Fremont, etc.
Monthly fee and length of contract?
We offer full service management or basic accounting services depending on your needs, at different rates. We are amicable and can work out a contract that works for you. All of our contracts are month to month, with a 60 day termination clause.
What do you charge for building maintenance? What does that cover?
We have an optional in house Building Maintenance and Janitorial Service, there is no obligation to use our service over anyone else’s. Our maintenance technicians charge $58 per hour.
Do you provide legal services?
We are Association Management Specialists and can assist with community governance and operations (resolutions, CC&R review and advice, rules and regulations etc.) However we are not Attorney’s. Our preferred condominium law firm is Stoel Rives and we are happy to coordinate with them for you.
Do you provide an HOA website?
We utilize a project management and tracking program called Basecamp. This functions as an internal forum for Board Members and owners to review current projects and maintenance items. We also use a program called CondoCafé, where owners can log in to pay their bill, view HOA documents, notices, financials, etc. These are included as part of our full service agreement.
Is there a 24-hour customer service line?
Yes, for both customer service and property management emergencies (leaks, security issues, gas smells, etc.)
What training / education is available to board members? (i.e. Treasurers from non-finance backgrounds)
We have a complete open-book policy. You are welcome to schedule any time that works for you and we will walk you through your financial statements and budget, over the phone or in person. This service is available for any Owner or Board Member who is interested in reviewing the books.
Will we be assigned one property manager?
We work as a Team. You will have a designated manager who is your primary contact, however the senior community manager is generally cc’d on all correspondence, so he can assist with any questions that may come up. You are also welcome to call him at any time. Additionally our entire team meets weekly to review progress on each property, so you can call in to our office and anyone here will be able to assist you. This redundancy ensures that if your manager is ever out of the office or on vacation, there will always be someone in the office who can help you, with whatever you need.
How often are property managers on site?
Monthly manager site walks are included in our full service contract. If you chose to use our janitorial and maintenance service, you will have staff from our company on-site at least weekly. Our maintenance technicians work closely with management to make sure any issues are resolved expeditiously.
Will you work with our existing vendors?
What are some typical maintenance and renovation projects you've completed for clients?
Almost anything you can think of, but to name a few: Re-stucco (“re-skin”) buildings, EIFS replacement, plumbing replacement, electrical renovation, common area and lobby remodels, rooftop decks, roof replacement, outdoor deck and patio replacement, elevator retrofits and replacements, limited common and common element conversions, adding units to buildings, and we’ve built condominiums, single family homes, and apartment buildings from the ground up (mixed use and residential).